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Frequently asked questions:
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How can we work with you?
There are a few different ways we can work together. I don't have a physical stop. Instead I have a workshop and consultation space allowing you to see where the magic happen. Visiting the workshop and consultation space is strictly by appointment. Booking an appointment is quick and easy. Visit this link to book online, or for any questions, email me at hello@rebekahannjewellery.co.uk.
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Do you offer remote services?
Absolutely! I work with clients worldwide through Zoom or email consultations. You can book your zoom appointment here.
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​Do you create custom jewellery?
Yes, I specialising in bespoke pieces within my unique house style and often incorporate heirloom items into your new pieces of jeweller. A significant part of my bespoke work involves using heirloom jewellery and sentimental items.
All pieces are meticulously crafted in my Brighton workshop. Certain setting types are done by a skilled setter in Brighton. I exclusively sell through my website and two carefully selected platforms, aligning with my business ethos.
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What are your lead times?
Lead times for made to order and bespoke pieces can range from 4 to 8 weeks. Wedding rings are 4-6 weeks, with an express option available.
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Is your jewellery ethically produced?
Ethical is a tricky word. I'm Striving for ethical practices, Instead I describe myself as working in a way that I believe to be sustainable and eco conscious and alines with my business ethos. I use recycled metals, SMO gold, conflict-free stones, and responsibly sourced stones and materials, including lab-grown diamonds. To learn more please visit here.
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Can gold tarnish?
The short answer is yes, gold can tarnish. 9ct gold is 375 parts gold per 1000. 18ct gold is 750 parts gold per 1000. This means there’s other alloys within it which can tarnish due to a number of factors. It can tarnish with wear in the ear from natural oils or due to perfumes, shower gels, shampoos etc. Atmosphere can also cause/accelerate tarnishing depending on how and were your jewellery is kept. This is not a fault with your 9ct gold or 18ct gold and refunds or exchanges will not be accepted against tarnished jewellery. You can easily clean your jewellery at home. There are cloths that can be purchase to help clean the jewellery. A good example is Town Talk Polish Gold Polishing & Anti-Tarnish Cloth. Avoid cleaning solutions if you can as if the guidelines aren't used correctly can damage your jewellery. Only leave in for a few seconds, complete rinse and repeat if needed.
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C A R E ∙ Tips
I want your jewellery to remain as lovely as the day you first tried it on, so to help maintain the finish of your new jewellery please follow this top care tips.
- Do not wear silver in a pool, spa, or in the sea
- Remove when sleeping, exercising, or doing other physically strenuous activities
- Avoid contact with perfumes, body oils, and other chemicals, including household cleaners as this can tarnish silver and some golds.
- Avoid chemical jewellery cleaners, if you do decide to us only dip item for 3-5 seconds at a time and run under running water to remove all chemicals. These cleaners can damage your jewellery so use with caution.
- Use warm soapy water to clean stones, using a soft babies tooth brush. Rinse well
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Hallmarking
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To understand the full laws around hallmarking please visit Assay Office website and Hallmarking Act
Dealers Mark